Delivery：

We aim to process your order within 5 working days. As we ship directly from China. You will receive the order in about 2 weeks from dispatch. An email with tracking details will be sent once your order has been dispatched. You can locate where your package by:
1. Copying the tracking number there or in the email. 
2. Pasting it to your country's main postal service entity for tracking e.g. USPS Tracking if you're in the USA.

Refund：

Due to the nature of international shipping, after the package has been shipped, it can't be returned or refunded. Apologize for any inconvenience that may cause.As for the quality issue,you can contact teaofeast@gmail.com.

Taxes&Fees:

Our free shipping options are sent by the China Post and are eventually placed into your country's local postal stream. All customs, taxes, import duties, brokerage fees, or any additional charges by your local government are already covered by us.